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Customer Service

If you think great customer service is a lost art, we'd like to prove you wrong. Here are just a few of the reasons why SmartMoney voted us #1 in Customer Service in their 2008, 2010, 2011 and 2012 Broker Surveys,* and why we're sure you'll love our service too.

Fast phone help

We strive to answer all calls in a matter of seconds. You won't encounter complicated phone menus or endless hold times. What you will encounter is a team of people who are eager to answer your questions, solve your problems, and generally make your life as easy as possible.

Brokers who really know their stuff

We employ highly trained, specialized brokers. So when you talk to us, you'll get straight answers to all of your questions — even complicated inquiries about topics like options trading and margin activity.

Live online chat for instant broker access

If you're feeling particularly impatient (or a little phone shy) you can use our live chat feature. Just log on, and you'll be chatting with a broker instantly. So type away — we're here for you. Open Live Chat Open Live Chat

Email that actually gets answered

If you've dealt with some of the other guys, you know that waiting for a broker to respond to your emails can be a real test of patience. Not with us. Our goal is to respond to every email within 2 hours during normal business hours and 24 hours during the weekend. It's just not our style to leave our clients hanging.

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