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How Can I Protect My Account FAQs



  • What can you do to protect your account?

    We Go the Extra Yard to Maximize Your Account Protection.
    We Suggest You Do, Too.

    TradeKing employs the web's highest-grade security and encryption technologies to protect client accounts. We also periodically augment our account security measures and policies to stay current with the latest threats. As we enhance our security measures, we will be communicating with you via email and special homepage announcements to keep you abreast of any changes.

    In the meantime, here's what you can do on your part to maximize your account protection:

    Monitor Your Account

    Check your account, your statements and your confirmations often to verify all transactions and report anything suspicious to us immediately. You can call us at (877) 495-5464 or email us at fraudprev@TradeKing.com to report any unusual activity.

    Use E-mail Safely

    One way hackers now try to infiltrate your account is by sending spam emails. Here's a common scheme: when the recipient clicks on any link in the email, a keystroke-logging program downloads onto the user's computer without his or her knowledge. That program keeps track of all keystrokes the user inputs, then emails them to the hacker, who then finds your account passwords.

    Don't open an attachment unless you know the sender and expect the attachment. Even your friends can unknowingly send you a keylogger or a virus through their email. If you get an email with an attachment from a stranger, delete it immediately. You don't even have to open the attachment: just opening the email message can make your computer vulnerable.

    Scan all attachments with a virus detection program before downloading.

    By filtering out spam email, you cut down the number of possible viruses and spyware sent to your inbox. Spam filters can recognize harmful or unsolicited email and stop it before it gets to you.

    Opening email from spammers or replying to them confirms that your email address is valid, which can prompt more spam to be sent to your inbox.

    Turn off the "preview pane" if you are using Outlook or Outlook Express; the preview function can allow some viruses to be executed even if you never open the email.

    Beware of Online Scams

    Phishing is a scam intended to obtain your personal information, usually a user name and password. In these scams, thieves develop a web site that looks very close or exactly like an authentic site, with the same or very similar colors, logo and text. These fake sites prompt you to enter your personal information, which the thieves who created the site then can use to access your accounts.

    To protect yourself, make sure you are at a legitimate web site address (URL) when you enter your user name or ID and password. You can do this by quickly looking at the web address in the top browser bar. The address for a fake version of a page might vary slightly from the legitimate one. Note the "s" in the "https" at the beginning of a legitimate secure address, which indicates that you are at a secure site. A legitimate secure site will automatically send you its security certificate, prompting your browser to display a small padlock icon at the bottom right of the browser frame. This is a cue that the site is secure.

    Email is often used as a way to direct you to fake sites used in phishing scams. As a rule, whenever an email message or other hyperlink leads you to a page where you are prompted to log on, take a close look at the URL to which you are taken. To be extra safe, go to the web site by typing the address into a new browser window instead of following a link sent in an email.

    You might even receive a phishing email that appears as if it came from TradeKing. If you receive a suspicious email request from TradeKing, please do not comply with the contents of the email. Instead, call us at (877) 495-5464 or forward the email to fraudprev@TradeKing.com with your concern.

    Protect Your Computer

    Avoid accessing your account from public computers or on open wireless networks. Public computers found at internet cafes, libraries, hotels, etc. can be accessed by "hackers" who may have installed software in them to record your key-strokes before they are encrypted by the browser you are using to access the internet. It's like someone standing over your shoulder, looking at everything you type. If you're ever in doubt about the security of an open wireless network, don't use it. Shut off wireless connectivity or remove the wireless network card if you leave your computer unattended, and disable wireless ad hoc mode (this prohibits networks that you didn't create from using your wireless software). Finally, disable file and printer sharing capabilities.

    Protect your home computer against new viruses or other attacks with software like Avast!, McAfee or Norton Anti-Virus. Anti-spyware software like AdAware or SpyBot can reduce your risk of worms and other spam-delivered viruses. Best of all, most of this protection is free of charge - so why not take advantage of it? You can also test your system for vulnerabilities using the Shields UP! service.

    Configure all software for automatic updates. System, anti-virus and anti-spyware software require frequent updates to keep pace with new risks.

    Use the latest version of your web browser. Strong encryption protects your information as it travels over the Internet. Older web browsers may not support the highest strength 128- bit encryption.

    We recommend [cnet.com] for reviews on the best resources for your online security.

    (The resources cited here are for your use, at your own risk. TradeKing shall not be liable in any way for any loss or damage, direct or indirect, from any non-performance, defective performance or late performance of any third-party program or equipment, due to any cause whatsoever, including errors due solely to malfunction of any third party-controlled equipment or programs or failure or negligence of third party suppliers, operators or programmers. In no event will TradeKing be liable for any punitive, incidental, indirect, special or consequential damages, including, but not limited to, loss of use, loss of data, loss of revenues, profits or savings, or damage or loss of any computer or communications).

    Protect Your Network

    Install a hardware or software-based internet firewall solution. Use of a wireless network presents several security concerns. Wired Equivalent Privacy (WEP) is the standard encryption that wireless devices use. However, there are applications that can be easily obtained that can break that encryption. When WEP is used, make sure you only access personal information through Web sites that use Secure Sockets Layers (SSL). You also should use.

    • 128-bit WEP encryption.
    • Use MAC filtering to block access to unknown devices.
    • Change your wireless network name and encryption keys periodically.
    • Change any default passwords for administering your wireless access point.
    • Do not advertise your wireless network name (SSID). This is referred to as operating in "closed network" mode.

    Protect your username and password

    TradeKing will not request your login or password or your personal information by email. To protect the security of your account, TradeKing will not provide or confirm your password to any third parties. No one from TradeKing will ever request your password. If you forget your password, you will be able to reset it online at any time.

    Always use a password that is difficult for others to guess. Do not use obvious data, such as your name, initials, Social Security number, phone number, license plates, address, birthdays, names of friends, families, or pets, the word "password", company names, words in the dictionary, sequences of numbers, or keyboard characters. Use special characters and a mix of letters and numbers. A good way to create a secure password that is easy to remember but hard to guess is to use the first letter of a memorable phrase and insert or substitute some special characters.

    Change your password frequently.

    Do not use the same user ID/password combination for your TradeKing account that you use for other online accounts.

    TradeKing offers two levels of security by letting clients set up two passwords: one to access account information, and another to enter orders and execute other sensitive transactions. By setting up two different passwords, and not entering your "trading password" when you log in, you greatly reduce the risk of unauthorized access to your account. Keep your account information secure and confidential.

    Never share your username and password with anyone. Avoid writing that information down or storing it anywhere but in your head. If you distribute your password to third-parties, you assume responsibility for their actions.

    Don't include personal information, such as account or Social Security numbers, in any email you send.

    Disable any automatic sign-in ("auto complete") functions on your browser, so that passwords won't be stored on your computer.

    Empty the browser memory storage area. After you have finished your session at TradeKing, log off, close your browser completely, and erase any information that may have been stored on your computer by your browser.

    Last, set your automated account logoff to a reasonable time, to help ensure that you never leave your personal information unattended.

     

    If you have any further questions about what you can do to optimize the security of your account, feel free to call a TradeKing broker at (877) 495-5464. We'll be glad to help.