MetaTrader Platform FAQs
- Where can I download the MetaTrader software?
- What lot sizes are available in the platform?
- Where can I download MetaTrader Mobile?
- Can I use the MetaTrader platform on my Macintosh computer?
- Where can I obtain my account reports?
- What ports do I need to have opened to run MetaTrader 4?
- How do I fix the "Waiting for Update" message on my charts?
- How can I change the default language?
- How do I zoom in or out of a chart?
- How do I change my chart type?
- How can I create Trend Lines and other Line Studies?
- How do I view the time frame toolbar?
- What time zone is used for charts and can I change it?
- Are there hours when the MetaTrader system is unavailable?
- How do I place a trade within the MetaTrader 4 platform?
- How do I close an open position?
- How close to the prevailing price can I place stop and limit orders?
- Do trailing stops remain active when I turn off my computer?
Where can I download the MetaTrader software?
Click here to sign up for a free practice account. You will be provided with a link to download the MetaTrader 4 software.^top
What lot sizes are available in the platform?
MetaTrader users have the option to trade in micro (.01), mini (0.1) and standard lots (1.0)^top
Where can I download MetaTrader Mobile?
Existing clients and registered demo users can click the following links to download MetaTrader 4 Mobile. You can use the same User ID and password to switch between MetaTrader 4 and MetaTrader 4 Mobile platforms. Within the mobile app, simply go to Tools > Login and enter your account credentials in MetaTrader 4 Mobile.
|Download to your mobile||Requirements|
|http://itunes.apple.com/us/app/metatrader-4/id496212596?mt=8||iOS 4.0 or later|
|https://play.google.com/store/apps/details?id=net.metaquotes.metatrader4||Android 2.1 and up|
|Windows Mobile 2003 SE or higher|
|Windows PocketPC 2002 or higher|
Can I use the MetaTrader platform on my Macintosh computer?
The MetaTrader 4 platform is Windows based and is unable to run on Macintosh-based Operating Systems.^top
Where can I obtain my account reports?
The dealing software tracks all trading activity in real time, allowing clients to view current open positions, real-time profit and loss, margin availability, account balances and all historical transaction details directly on-screen.
In addition, customers can access their account statements by right-clicking in the Account History tab and selecting their time frame.
What ports do I need to have opened to run MetaTrader 4?
You will need to open port 443 on your firewall to run the MetaTrader 4 platform.^top
How do I fix the "Waiting for Update" message on my charts?
Click on the symbol you wish to view from the Market Watch section of the trading platform and drag it into the chart window.^top
How can I change the default language?
To change your language preference, go to View > Languages. Select your default language. You may need to restart the MetaTrader 4 application for the changes to take effect.^top
How do I zoom in or out of a chart?
To zoom in or out of a chart, right-click on the chart and select Zoom In or Zoom Out. You can also use the keyboard shortcut (Shift +) to Zoom in and (Shift -) to Zoom out.^top
How do I change my chart type?
From the top Menu bar, select Charts. Choose your chart type preference.^top
How can I create Trend Lines and other Line Studies?
To add a trend line or line study, go to Insert > Lines and choose a line study. Line studies can be adjusted on the chart by dragging the white point to the desired area.^top
How do I view the time frame toolbar?
To view the time frame toolbar, go to View > Toolbars and make sure that Periodicity is checked. You will then see the following buttons in the new toolbar:
M1 = 1 minute chart
M5 = 5 minute chart
M15 = 15 minute chart
M30 = 30 minute chart
H1 = 1 hour chart
H4 = 4 hour chart
D1 = daily chart
Q1 = weekly chart
MN = monthly chart
What time zone is used for charts and can I change it?
Charts are in Greenwich Mean Time (GMT) and cannot be changed.^top
Are there hours when the MetaTrader system is unavailable?
Maintenance is performed on the MetaTrader servers daily from 5:30 to 5:45 pm ET and there may be intermittent delays during this time. The MetaTrader system is taken offline Saturdays at 12:00 am ET for approximately 20 minutes in order to perform weekly maintenance. You will not be able to access the live or demo environments at that time.^top
How do I place a trade within the MetaTrader 4 platform?
To place a trade, select Tools > New Order. Choose the currency pair’s symbol, the trade size volume, and Market Execution for Type. Click Sell or Buy within the Market Execution section to place the trade.^top
How do I close an open position?
To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.^top
How close to the prevailing price can I place stop and limit orders?
The corporate breakdown of shares or Share Registry should be within the official Articles of Incorporation. If the details are not within the corporate documentation, please contact us at your earliest convenience.^top
Do trailing stops remain active when I turn off my computer?
No, trailing stops are maintained locally on your machine and therefore require that your MetaTrader 4 platform remain on and connected to the internet. If you disconnect the MetaTrader 4 platform from the system, any open trailing stops will be converted to a hard stop or limit.^top