Tech Support FAQs

How do I clear the cache for Internet Explorer?

  1. Within Internet Explorer, go to Tools and then Internet Options.
  2. Within Browsing History, click Delete.
  3. Select Temporary Internet Files and then click Delete.
  4. Restart the Internet Explorer browser.
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What operating systems are supported by the downloadable ForexTrader Desktop platform?

XP SP2 (Home and Professional), Vista or Windows 7

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What are the system requirements for using ForexTrader Desktop?

  • XP SP2 (Home and Professional), Vista or Windows 7
  • Processing Speed: 1 GHz or higher
  • Monitor resolution set at 1024 x 768 or higher
  • 512MB of RAM
  • Hard Drive: 100 MB of free space
  • Internet Explorer v6.x or higher, Firefox v1.x or higher
  • .NET 2.0 Framework

Internet Connection:

  • Broadband

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How do I download the ForexTrader Desktop software?

Downloading ForexTrader Desktop can be completed in three easy steps.

  1. Click here to review and accept Software License Agreement.
  2. Click the "Install" button
  3. Click "Run".

The application will automatically launch once it's installed. Simply enter your User ID and Password to login.

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What operating systems are supported by ForexTrader Web?

Windows: 2000, XP, Vista and Windows 7 are all supported.
Macintosh: OS X (10.4.11 or higher)

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What are the system requirements for ForexTrader Web?

Windows:

  • Internet Explorer v7.x, Firefox v3.x, Chrome v4 or higher
  • Silverlight plugin v4.0.51204.0 or higher
  • Processing speed of 1.6 GHz or higher
  • Monitor resolution set at 1024x768 or higher
  • Windows XP SP2 or greater
  • 512MB of RAM

Mac:

  • Safari v3 or higher
  • Processing speed of 1.83 GHz or higher
  • Monitor resolution set at 1024x768 or higher
  • OS X (10.4.11 or greater)
  • 512MB of RAM

Internet Connection:

  • 56Kbps or higher

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